Frequently Asked Questions
Everything you need to know before exploring the Canadian Rockies with us.
Frequently Asked Questions
Tours depart from select Banff hotels and central meeting points including the Banff Avenue downtown area and the Banff Train Station. Exact pickup details are confirmed in your booking confirmation.
Yes. Complimentary pickup is available from most Banff hotels and several central locations. Select your pickup point during booking. Lake Louise village pickup is available on selected tours.
No. The road to Moraine Lake is closed to private vehicles. Access is only possible via an authorized tour operator like Scenic Tours of Banff or the Parks Canada shuttle, which often sells out months in advance. Booking a tour guarantees your access.
Tours range from a 4-hour Banff Highlights experience to a full 9-hour Canadian Rockies day tour. Each tour's duration is clearly listed on its detail page.
Absolutely. Children of all ages are welcome, and family pricing is available. Car seats can be provided with advance notice — just let us know when booking.
Mountain weather changes quickly, so bring warm layers, comfortable walking shoes, a camera, sun protection and a reusable water bottle. A detailed packing list is included on each tour page.
Tours run rain or shine — the Rockies are stunning in all weather. We provide ponchos if needed and adjust stops for the best experience. In rare cases of severe weather we'll offer rescheduling or a full refund.
Yes, especially during peak summer months and for Moraine Lake tours. We recommend booking early. Real-time availability is shown on each tour page.
Free cancellation up to 24 hours before departure for a full refund. Cancellations within 24 hours are non-refundable. See each tour page for full details.
Many of our vehicles and viewpoints are accessible with advance notice. Please contact us at least 48 hours before departure so we can arrange the best routing and accommodations.
Yes. We offer fully private and custom tours for families, friends and special occasions. Visit our Private & Group Tours page to request a tailored experience.
Definitely. We accommodate corporate groups, conferences, weddings, schools and tour groups with dedicated vehicles and group pricing. Use our group inquiry form to get started.